SAMOA’S SERVICE PROMISE

We Will:

  • Make your worker recruitment easy for you
  • Provide reliable workers quickly and efficiently
  • Be proactive in our communications with you
  • Be responsive to your needs and respectful in our dealings with you
  • Meet all of your recruitment needs and employment expectations
  • Notify you immediately if an issue may arise
  • Request your feedback on our services and confirm whether we have delivered on our service promises.

To deliver on our service promise to you, we need you to:

 

  • Provide us with accurate and up-to-date information about your work related requirements and worker documentation
  • Tell us what your expectations are of us and the services which you need us to provide
  • Provide us with feedback on things that worked well and those things which could be done differently next time, to improve our services to you.

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